Frequently Asked Questions

General:

 

Q: What is the cancellation policy?

A: You may cancel Club Ed during the school year. You must give 2 weeks’ notice BEFORE the 1st of the month to cancel service for the following month in order to receive a refund of your deposit. If you do not give 2 weeks’ notice before the 1st, your deposit will be applied to the following month and your child will be able to attend Club Ed until the last day of the following month. For example, if you email us to cancel for March on February 10th, you will receive a refund of your deposit and your child's last day will be February 28th. If you email us to cancel on February 20th, your deposit will be applied to March and your child will be able to attend Club Ed until March 31. Notice must be given prior to February 14th. 

 

Q: Can you fill out my dependent reimbursement form for my employer?

A: Yes, we can fill out and sign dependent reimbursement forms. Please email them to the Director of School Based Services, Suad Gacham, at SuadG@jfcsnnj.org. Once sent, please allow 3-5 business days for them to be returned to you.

 

Q: Can I take photos of my child at Club Ed or post on my personal social media?

A: We do not allow photos to be taken by parents. Club Ed staff have consent from certain parents for their child's photo to be taken by Club Ed staff for Club Ed use only. Parents/Families are not allowed to photograph Club Ed children during our program and post on their personal social media. 

 

Q: Is there Club Ed on the half day?

A: North Bergen, Palisades Park, Fairview- When there is a half day of school, there is NO Club Ed. Please make arrangements for your child to be picked up at school dismissal.

Fort Lee, Edgewater- Club Ed is offered on half days, please make sure to pack a lunch for your child on these days. There is NO Club Ed on the half days before Thanksgiving and Winter breaks.

 

Q: Do you provide a snack after school?

A: We provide one individualized snack and one drink daily. Some examples are apple slices, graham crackers, muffins, string cheese, apple juice, milk, and water. These are just examples and other snacks may also be given. We are a nut free program and conscience of any allergies your child may have. We encourage you to send additional snacks in their backpacks if you believe one snack and juice is not enough.  All we ask is that’s peanut free and your child do not share with other children.

 

Billing:

 

Q: I wanted automatic payments, why am I receiving an invoice?

A: If you skipped the question on the application and did not circle "yes" or "no" when asked if you wanted to be enrolled in automatic payments, you will receive monthly invoices to pay your tuition online.

 

Q: Can I have a receipt of the tuition I paid for my child for tax purposes?

A: If tuition was paid in full, at the time of payment process a receipt will be emailed to the primary emailed provided on the enrollment application.  We do not provide tax receipts. Each month when your tuition is paid, our system automatically generates a receipt that is emailed to you. This receipt has our full name, address, and tax ID number. Please save these emails for your records.

 

Q: I did not get my receipt, now what?

A: Check your spam/junk mail.  Search under Club Ed or JFCS, Jewish Family & Children’s Service, or noreply@gotobilling.com.

 

Q: My child receives subsidy from Office for Children or Urban League, am I responsible for any payment?

A: You will be responsible for the registration fee if OFC or UL does not pay it. You will also be responsible for any co-pays. You must also swipe your child in and out of the program daily. If you do not swipe your child, you will be responsible for tuition as the subsidy program only pays for days that the parent swipes. Any unpaid days become the responsibility of the parent.

 

Q: My child’s entire class/school is required to quarantine due to illness outbreak and cannot attend in-person learning until a certain date. Can I get a refund for the Club Ed days missed?

A: As long as the parent informs us as soon as they are informed about the required quarantine, we will issue a tuition credit towards the following month’s tuition for the missed time. If the quarantine is required due to travel or personal choice, we cannot issue a credit.

Enrollment:  

Q: Can I register for less than 5 days a week, only need 2 days?

A: We only offer a 5 day per week option. Your child can attend as little or as many days as you need, however the cost is the same. 

 

Q: Is there a different price if I pick my child up by 4?

A: In North Bergen, Palisades Park, and Fairview we offer 1 pickup time which is 6pm. You can pick your child up any time from dismissal until 6pm, but the cost is the same.

In Fort Lee and Edgewater, we offer a 6pm or a 7pm pickup time. The 7pm time is an additional $80 per child per month. If you do not opt for the 7pm pickup, you can pick your child up any time from dismissal until 6pm, but the cost is the same.

 

Q: My child is in Pre-K, but still wears pull ups, can they participate in Club Ed?

A: No, all children in Club Ed must be completely toilet trained and able to use the bathroom independently.

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clubednj.org

Club Ed is an award-winning

(and fun!) afterschool program

for students in K – 6th grade

All Club Ed programs are licensed by the State of New Jersey and strictly adhere to state guidelines, which include 5 years and older a 1:15 adult to child ratio; 2 1/2 years up to 4 years 1:10 adult to child ratioand 4 years 1:12 adult to child ratio .